Terms of Service

Requesting a ResQ, or using this website, means these terms apply to you. They are written to be read, so read them.

Who can use RoadResQ#

You need to be old enough to enter a contract where you live, and able to do so.

If you are requesting service for a company vehicle or on behalf of a business, you are telling RoadResQ that you are allowed to commit that business to the cost of the work.

The vehicle has to be yours to authorise#

When you submit a request you confirm one of two things: you own the vehicle, or the owner has given you permission to have this work done on it. Your answer is recorded with the request, along with the time you gave it.

If neither is true, do not submit the request. Sending someone to work on a stranger's car is not a prank — it can put a person in traffic beside a vehicle nobody expects them to touch.

RoadResQ may ask how you are connected to the vehicle before starting, and may decline the job if the answer does not hold up.

The details you give have to be accurate#

Your name and phone number, the vehicle, where it is, and your answers to the questions RoadResQ asks are what the whole job is built on. A wrong address sends someone to the wrong street. A wrong vehicle brings the wrong tools. Guessing that a spare is usable when you have not looked at it wastes a trip that could have gone to somebody else.

If something changes after you submit — you move the car, you find the spare is flat, someone else has already helped — tell RoadResQ as soon as you can.

How a request works#

You choose a service, answer a few questions about the vehicle and the situation, confirm where the vehicle is, see the price, and submit.

Submitting a request is a request. It is not a confirmed booking. A ResQ is only accepted when RoadResQ accepts it, and your tracking page shows you which of those two things has happened.

A delivered notification is not the same as a human being seeing it. RoadResQ tracks acknowledgement separately from acceptance for exactly this reason, and if nobody has acknowledged your request yet, the tracking page says so rather than leaving you to assume someone is on the way.

Availability, and what 24/7 means#

RoadResQ is set up so you can submit a request at any hour, and the intention is to respond at any hour.

It is not a promise that a person is awake, free, and within reach of your vehicle at every moment. RoadResQ is a small operation, not a national dispatch network. When the owner cannot take immediate requests, the site says so before you submit rather than after.

What RoadResQ does not guarantee#

Three things, stated plainly:

• Acceptance. A submitted request can be declined.
• Arrival time. RoadResQ does not guarantee when someone will arrive. Any timing you are given is an estimate that was honest when it was said, and traffic, weather and the job before yours all change it.
• An outcome. Some problems cannot be solved at the roadside. A jump start may not hold. A spare may turn out to be unusable. A lug nut may be too far gone to remove safely.

If RoadResQ cannot finish a job, you are told why, and the reason is recorded on the ResQ.

Pricing#

The price of the service is shown before you confirm, and a copy of it is frozen onto your request at that moment. Later changes to the price list do not reach back and change a job that has already been requested — the price recorded on your ResQ is the price for your ResQ.

What the base price covers is coming out to the vehicle and performing that service. What you have to supply yourself, if anything, is listed on the service before you confirm.

Sales tax is added only if and when RoadResQ is registered to collect it, and it is shown as its own line rather than folded silently into a total.

This website does not process payments. The amount is settled directly with RoadResQ.

Work beyond what you asked for#

Sometimes the job on site turns out to need something extra — the classic being a lug nut that has been rounded off by whoever tightened it last.

When that happens: RoadResQ tells you what the problem is, quotes the extra work, and waits. You approve it or you decline it. Nothing extra is charged without your approval, and your decision is recorded with the time it was given and how it was given — a tap on your tracking page, or a spoken yes on site, recorded as spoken rather than dressed up as a digital approval you never made.

If you decline, RoadResQ finishes the original job if it can still be done safely. If it cannot, the ResQ is closed as unable to complete, with the reason recorded.

Items you supply#

Some services need you to have the part: a battery, a usable spare, oil and a filter. Which one is listed on the service before you confirm, and the price does not include it.

RoadResQ may decline to fit something that looks wrong for the vehicle, damaged, or unsafe, and will tell you why. RoadResQ does not manufacture, sell or warrant a product you supply. The Service and Cancellation Policy covers this in full, including the part RoadResQ does not disclaim: careless work.

Cancelling, and being unavailable#

Either side can cancel, and the reason is recorded. If RoadResQ arrives and cannot reach you, the job may be closed as unable to complete. The detail is in the Service and Cancellation Policy.

Unsafe conditions, and work RoadResQ will not do#

RoadResQ can decline to start, or stop partway, when the situation is not safe to work in. Live traffic with nowhere to stand, a vehicle on a slope or on unstable ground, a jack point that will not hold, a fuel leak, smoke, severe weather, or anyone on scene behaving threateningly.

That is not a judgement about you. It is the line between a job and an injury.

The condition of your vehicle#

Vehicles arrive with history. Terminals corrode. Lug nuts seize or get rounded off. Fasteners rust into place. Batteries fail. Wheels get damaged on kerbs.

RoadResQ works carefully and takes reasonable care with what it touches. Even so, a part that was already close to failing can fail while ordinary careful work is being done to it, and that is a genuinely different thing from careless work.

To be clear about which is which: if RoadResQ damages something through careless work, that is RoadResQ's responsibility, and nothing in these terms is an attempt to sign that away.

What RoadResQ is not#

RoadResQ performs the specific services listed on the site. It is not a tow operator, not an emergency service, and not a full repair shop.

Finishing a job says nothing about the rest of the vehicle. A jump start gets the engine running now — it does not repair or replace the battery, and the vehicle may not start again later. Fitting your spare does not make the wheel it replaced roadworthy. No work RoadResQ does is an inspection, and none of it certifies that the vehicle is safe to drive.

Messages you will get#

RoadResQ contacts you about your ResQ: confirming the request, telling you a status changed, asking about extra work, following up on something that could not be finished. Those messages come by phone, by text, by email or on your tracking page, depending on what is set up and what you chose.

Asking RoadResQ for help is not permission to market to you. Promotional messages are sent only if you separately opt in, and you can withdraw that at any time without it affecting the service you get.

Location#

Getting to your vehicle requires knowing where it is. Sharing your phone's live position during a job is optional and separate. Both are explained in the Location Privacy Notice, which is worth reading before you turn live sharing on.

Maps and address lookup from other companies#

Where a map or an address-lookup service is configured, that company operates under its own terms and its own privacy policy. RoadResQ does not control what those services show or how accurate they are, and a map is never the last word on where your vehicle is — your confirmation is. The Privacy Policy lists which of those services are actually switched on.

Accounts and tracking links#

You do not need an account. A ResQ can be requested as a guest.

If you do create one, keep the password to yourself, and tell RoadResQ if you think someone else has got into it.

Your tracking link is a key. Anyone holding it can see the status of that ResQ and the location information attached to it, so treat it the way you would treat a door key rather than posting it publicly.

Conduct#

The short version: do not send fake requests, do not misrepresent who you are, do not abuse or threaten the person doing the work, and do not attack the site. The Acceptable Use Policy is the full list, along with what RoadResQ does about it and what it explicitly does not do — which is use that policy to shut down complaints.

False and fraudulent requests#

Requesting service for a vehicle that does not exist, at a location chosen to send someone somewhere for no reason, or for a vehicle you have no authority over, is treated seriously and may be reported.

Intellectual property#

The RoadResQ name, logo, site design, text and images belong to RoadResQ. Do not copy them for your own business.

Photos you upload stay yours. You give RoadResQ permission to use them for the job itself and for the record of that job. They are not used in marketing or published anywhere without asking you first.

Records kept electronically#

You agree that agreements and consents can be recorded electronically. When you accept these terms, RoadResQ records the exact version, the moment you accepted, and how — and keeps that version readable afterwards at its own address, which is what makes the record worth anything.

Ask, and you can have a copy of what was recorded for your ResQ.

New York law, and disagreements#

New York law governs these terms and any dispute arising from them.

If something goes wrong, contact RoadResQ first — most problems are a phone call, not a filing. If that does not resolve it, either of us can take the matter to a court in New York.

If part of this does not hold#

If a court finds one part of these terms unenforceable, the rest still applies.

Nothing here waives a right that cannot lawfully be waived, and nothing here is an attempt to disclaim responsibility for RoadResQ's own negligence.

When these terms change#

Changes are published as a new version with its own date. The old version stays readable.

The version that applies to a ResQ is the version you accepted when you submitted it, not whatever is current later. Continuing to use RoadResQ after a change means the current version applies to what you do from then on.

Contact#

Contact details for RoadResQ are at the foot of this page, read live from the business's own settings so they are never out of date here.