Skip to main content
RoadResQ

Legal Center

Everything you agree to, versioned and dated

What you agree to when you ask RoadResQ for help, what happens to your information, and what happens when a job is cancelled or cannot be completed.

Reaching a person

Questions about any of these documents, a privacy request, or an accessibility problem:

RoadResQ247@gmail.com

(646) 464-1346

The register

Current documents

  • Terms of Service

    What happens when you ask RoadResQ to come out to your vehicle. You confirm you own the vehicle or are allowed to authorise work on it. You see the price before you confirm, and it is recorded with your request. Extra work is quoted and needs your approval before it happens. RoadResQ does not guarantee that a request will be accepted, when someone will arrive, or that a problem will be fixed. RoadResQ can decline work that is not safe to do. New York law applies.

    Version
    1.0
    Effective

  • Privacy Policy

    What RoadResQ collects, why, and who can see it. In short: the details needed to find your vehicle, do the work and keep a record of it. RoadResQ does not sell personal information, does not sell or share precise rescue or live-location data, and never uses your location during a ResQ for advertising. There is no analytics or advertising tracking on this site. The outside services actually in use are listed on this page, generated from live configuration rather than written down and left to go stale.

    Version
    1.0
    Effective

  • Location Privacy Notice

    Location is the sensitive part, so it gets its own notice. There are three separate things: the vehicle location you confirm once, which is where RoadResQ is going; your phone’s live location during an active ResQ, which is optional and off unless you turn it on; and the responder’s live location while they are working your job. Live sharing stops when the ResQ ends or when you switch it off. Browsers suspend location updates when you lock the phone, and RoadResQ shows a fix’s age instead of pretending it is current.

    Version
    1.0
    Effective

  • Service and Cancellation Policy

    What happens when a job is cancelled, cannot be started, or cannot be finished. You see the price before you confirm and nothing extra is charged without your approval. RoadResQ can decline work that is unsafe, outside what it does, or that needs a part you have supplied that is wrong for the vehicle. This policy is also clear about what the work does not mean: a jump start does not repair or replace a battery, and no job performed is a statement about the rest of the vehicle.

    Version
    1.0
    Effective

  • Acceptable Use Policy

    The short list of things that get a request refused or an account closed: fake rescue requests, deliberately false locations, requesting work on a vehicle you have no authority over, impersonation, abuse or threats toward the person doing the work, malicious uploads, scraping and attacks, and misuse of tracking links. Just as important is what this policy is not for — it is never used to shut down a complaint, a dispute, or an honest bad review.

    Version
    1.0
    Effective

  • Accessibility Statement

    RoadResQ targets WCAG 2.2 Level AA. That is a target, not a completed claim. This page lists what has actually been built — keyboard operation, labelled inputs, visible focus, contrast checked by an automated test in the codebase, reduced-motion support, and a manual alternative to every map interaction — and it lists the known limits honestly. If you hit an accessibility problem, there is a way to report it and a phone number that reaches a person.

    Version
    1.0
    Effective

  • Cookies and Device Storage

    One cookie, and it exists so that signing in works. No analytics, no advertising, no third-party tracking script, and no cookie consent banner — because there is nothing non-essential to consent to, and a banner implying otherwise would misrepresent what this site does. Requesting a ResQ as a guest sets no sign-in cookie at all.

    Version
    1.0
    Effective

Why the numbers matter

How versions work

Each document carries a version number and an effective date. When one changes, a new version is published — the old one is never edited, and it stays readable at its own address.

That is not housekeeping. Every ResQ stores the exact version of the Terms, the Privacy Policy and the Location Privacy Notice that its customer was shown, so months later both sides can read the same words that were on screen at the time.

RESQ NOWCALL NOW