How it works
From the request to the finished job
Roughly a minute of typing at your end, and no account to make first.
Before anything else
Get out of moving traffic if you can. Hazard lights on, and stand away from the roadway rather than beside the vehicle.
Roadside safetyThe request
Step by step, in the order it happens
Pick the job
Each one shows its price and what you need to have with you. If none of them match what happened, call and describe it instead of guessing.
Tell us where the vehicle is
Share your location from your phone, or type the address. Either one is enough. A blocked location permission changes nothing.
Say what you are driving
Year, make, model, color, plate. This decides what equipment comes out with us. Leave anything blank that you do not know.
Leave a name and a number
A mobile number is required, because that is how we reach you when we are close. Email is optional.
Confirm the price
The last screen shows the price and what you are supplying. That price is stored with the request and does not change afterwards.
Follow it on your link
You get a reference and a private tracking link. It shows the real status, and nothing on it moves until the matching thing has actually happened.
On your tracking link
The states a request moves through
Every one of them means a person did something. There is no arrival countdown anywhere in the sequence.
New
Saved with a reference. Nobody has picked it up yet.
Accepted
A person has taken it on.
On the way
Someone is driving to the vehicle.
Arrived
They are at the location you gave.
In service
Work has started.
Completed
Done, and you pay at the vehicle.
Two other endings exist. Cancelled: you called it off, or we could not take it. Unable to complete: we got there and the fault was not what it looked like. Both are recorded as what they are.
Set against
What we do not promise
What you might reasonably expect from a roadside site, next to what this one says.
- You might expectAn arrival time on the screen
- What this site saysThere is not one. RoadResQ has not measured response times, so the site does not show one. When we reply we tell you what we can actually do.
- You might expectSending the request means someone is driving
- What this site saysIt does not. A request sits as new until a person picks it up, and your tracking page says exactly that rather than implying a van is moving.
- You might expectA coverage map with your town on it
- What this site saysThere is no map. No service area has been confirmed, so we check whether we can reach your actual address when you contact us.
- You might expectA card form at the end
- What this site saysThere is none. This website never asks for card details. Payment is arranged directly with us at the vehicle.
You might expect
What this site says
Nothing struck through on the left is a claim about anyone else.
Once it is sent
Changing or cancelling
- Cancelling
- You can cancel from your tracking page while the request is still new or just accepted. Once someone is on the way, call so we can sort it out directly rather than leaving a driver mid-journey.
- Something changed at your end
- Moved the car, found the spare, got a jump from a passer-by: call and tell us. A wasted trip helps nobody.
- Paying
- Payment is arranged directly with us at the time of service. This website does not take card details and never asks for them.
- If we cannot finish the job
- Sometimes the fault is not what it looked like. We tell you what we found and what we could not do, and it is recorded that way rather than dressed up as a completed job.
That is the whole process
Start when you are ready, or call and we will take the details over the phone.
The number is (646) 464-1346, if you would rather dial it yourself. Or text us on the same number.
RoadResQ is roadside assistance, not an emergency service. If anyone is hurt, or the vehicle is in a live traffic lane, call 911 first and get somewhere safe. What to do while you wait