Acceptable Use Policy

v1.0

Effective August 19, 2026

The short version

The short list of things that get a request refused or an account closed: fake rescue requests, deliberately false locations, requesting work on a vehicle you have no authority over, impersonation, abuse or threats toward the person doing the work, malicious uploads, scraping and attacks, and misuse of tracking links. Just as important is what this policy is not for — it is never used to shut down a complaint, a dispute, or an honest bad review.

A summary, not a replacement. The full text below is the version that applies.

A responder is one person driving to a stranger's vehicle, often at night. That is the reason this policy exists, and it is short because it only covers things that actually cause harm.

Do not do these#

Fake and false requests#

Requesting a ResQ for a vehicle that does not exist, or that you have no intention of meeting.
Giving a location you know is wrong, or one chosen to send someone somewhere for no reason.
Requesting work on a vehicle you neither own nor have permission to authorise work on.
Submitting requests repeatedly with no intention of following through.

Dishonesty#

Impersonating someone else, or claiming an authority over a vehicle you do not have.
Misrepresenting what happened during a job in order to avoid paying for it.
Any other attempt to obtain service by deception.

Treatment of people#

Harassment, threats, intimidation, or violence toward anyone working a ResQ.
Abusive, discriminatory or sexually harassing conduct, on site or in messages.
Recording someone working for you and using it to harass them.

Attacks on the platform#

Uploading malware, or files disguised as something they are not.
Scraping, bulk automated requests, or anything designed to load the system.
Probing for vulnerabilities, trying credentials that are not yours, or attempting to reach data belonging to another customer.
Flooding dispatch with requests so genuine ones are buried.
Reverse engineering the application to get at other people's information.

Tracking links#

Opening a tracking link that was not shared with you.
Sharing someone else's tracking link in order to expose where they are.

What RoadResQ can do about it#

Depending on what happened, RoadResQ may refuse a request, cancel one in progress, suspend or close an account, block further requests, or report the matter to law enforcement where that is warranted.

Decisions are recorded with a reason. Where it is safe and sensible to tell you, you are told.

What this policy is not for#

This policy is not used to silence complaints. Telling RoadResQ the work was not good enough, disputing what you were charged, leaving an honest negative review, or reporting a problem publicly is not abuse and is not a violation of anything here. No account is closed for it.

Nothing above prevents you from raising a problem with a regulator, a consumer agency or a court.

Reporting something#

If someone is misusing RoadResQ — including anyone acting on RoadResQ's behalf — report it using the contact details at the foot of this page. Include what happened and when. Reports about the safety or conduct of a responder are taken seriously and looked at by the owner directly.

If RoadResQ gets it wrong#

Automated systems are not making these calls; a person is, and people make mistakes. If your request was refused or your account was restricted and you think that was wrong, get in touch and explain. It gets looked at again.

When this policy changes#

Changes are published as a new version with its own date, and the old version stays readable.